Privacy Policy
Last updated: May 2026
Who we are
This website (hexafood.com.sg) is operated by HEXA Food Sdn. Bhd., a Malaysian food manufacturing company. This Privacy Policy explains how we handle information when you visit our Singapore website.
Information we collect
Contact form submissions
When you submit our contact form, we collect your name, email address, and message. This information is sent directly to our team via email and is used solely to respond to your inquiry. We do not store this data in a database or share it with third parties.
Google Analytics
We use Google Analytics 4 (GA4) with IP anonymization enabled to understand how visitors use our website. GA4 collects anonymous usage data including pages visited, time on site, device type, and approximate location (country/city level only). This data is processed by Google and helps us improve our website.
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Essential cookies
Our website uses a session cookie (sessionid) that is strictly necessary for the website to function. This cookie does not track you and is deleted when you close your browser. Google Analytics also sets cookies (_ga, _gid) for anonymous usage statistics.
How we use your information
We use the information we collect to:
- Respond to your inquiries submitted through the contact form
- Understand how visitors use our website (via anonymous analytics)
- Improve our website content and user experience
We do not sell, trade, or share your personal information with any third parties, except as required by law.
Data protection
We take reasonable measures to protect your information. Contact form submissions are transmitted securely via HTTPS and sent directly to our team email. We do not store personal data in any database on this website.
Your rights
Under Singapore's Personal Data Protection Act (PDPA), you have the right to:
- Access any personal data we hold about you
- Request correction of inaccurate personal data
- Withdraw consent for us to use your personal data
Data Protection Officer
For any data protection inquiries or to exercise your rights under the PDPA, please contact:
Data Protection Officer
HEXA Food Sdn. Bhd.
Email: dpo@hexafood.com
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.